Any manufacturer defects will be solved by our 90-day warranty.
Please inspect and test all products upon receipt.
What is covered by our Warranty?
- LED screen issues
- Charging port issues
- Battery issues (turning off when firing, etc)
- Unit auto firing.
- Chip malfunctions
What is not covered by our warranty?
- Unfortunately, consumables are always a final sale (e-juice, coils, tanks, accessories, drip tips, replacement parts, rebuildable supplies, etc).
- Failure or damage caused due to improper use or unauthorized repair.
- Failure or damage as a result of excessive force such as dropping or abuse.
- Failure or damage as a result of usage outside of recommended operating instructions. (See usage manual for operating instructions)
- Damage or failure caused by improper use. This includes water damage, juice spillage, and fire damage.
- Leaky tanks are not covered under a warranty.
- Loss or damage due to missing components.
- Stripped or damaged threads, crooked 510 connection (Atomizer not sitting flush).
- Damage to the finish (cosmetic issues), or scratches from a brushed finish.
- Rattling or sticky buttons.
- Modifying a product in any way automatically voids the warranty.
- Defects are caused by normal wear and tear or otherwise due to the normal aging of the product.
- Items outside of our warranty period.